MAOnline Acceptable Evidence Launch

3rd May 2017


This new guide is fully integrated with the MAOnline Website making it easy to navigate and find individual evidence examples. If you require any further information about the new Acceptable Evidence Guidance or you encounter evidence that is not specified and you would like to bring it to our attention for consideration, please contact the MAOnline Support Team.

MA Online System Update 21st November 2016

15th November 2016

On Monday 21st of November, the MA Online system will receive its latest update. We do not anticipate any system downtime during the update, however, you may notice performance issues should you log in between 08:00 and 08:30.  The following new features and improvements will be introduced:


MA Online Summary Report


The MA Online Summary Report is a downloadable PDF that collates all the key information about an Apprentice into a one easy to read document. The report is ideal for printing for your paper records or if you need to quickly review the status of the Apprentice.


You can find the Summary report at the bottom left of the Basic Information tab of every Apprentice record.


MA Online- Summary Report ma_online_summary_report_for news_article


Centre ID


Skills Development Scotland has advised us that they are now requesting MA Online Centre ID numbers for their new FIPS system. This number has always been present in MA Online but has never been visible to Centre users. The centre ID is now visible within Organisation Details which is available to main administrators only. To access your organisation details please login as normal and click the ‘organisation details’ tab at the bottom of the screen.


If you are unsure if you are the main administrator for your MA Online account, please contact the relevant Certification Body.


MA Online- Centre ID


Notifications- Bulk view and select action


We are aware that it can be tricky to keep on top of your MA Online notifications so we have made it easier to view more notifications on screen at any one time. You can now choose to view up to 100 notifications at once and can now select all before completing regular actions such as Mark as Read, Mark as Unread and Delete.


MA Online- Notification for news article


Unique Login Sessions


As part of our routine security updates, you will no longer be able to access MA Online at the same time using the same login across different devices. This means that users who regularly share log-ins will need to ensure they have their own unique log-in for the system.

The main administrator for your account can create additional log-ins for colleagues by accessing MA Online as normal, clicking the users tab at the bottom of the screen and selecting ‘Add User’.


Modern Apprenticeship Contribution rates in Scotland

19th November 2015

Skills Development Scotland (SDS) has recently published the outcome of its review of the contribution paid from public funds towards the cost of training Modern Apprentices. SDS is responsible for the administration of Modern Apprenticeships in Scotland; and this involves setting the appropriate public funding contribution for more than 80 Modern Apprenticeship frameworks. Contribution rates for the next five years have now been set. The results of the consultation can be found at Skills Development Scotland – Modern Apprenticeship Funding Rates.


Bank Holiday Closure

20th May 2015

The Office will be closed all day Monday 25th May and will reopen at 8:30am Tuesday 26th.


MA2 will still be available for processing apprenticeship claims as normal. Any email queries may have a delayed response time.


System Support Team


MA1 – MA2 Migration

12th January 2015

Thank you to all the users who have updated their spreadsheet of MA Online v1 apprentices and returned them to us to be registered on MA Online v2. Over 5500 apprentices have been re-registered and are now ready for certification. If you believe you have returned your spreadsheet but the apprentices have yet to appear on MA online v2 then please contact the MA Online Support Team as soon as possible. If you have received your spreadsheet but do not wish to transfer any apprentices then we would be grateful if you could let us know by replying to the original email or contacting the MA Online Support Team.


Thanks to your efforts we are now able to set a closing date for transferring apprentices over to MA Online v2. In order to have the transfers completed on time, you will need to return your spreadsheet to us no later than 3pm on the 30th of January 2015. If you do not return your spreadsheet to us by this date, you will need to re-enter the apprentices onto MA Online v2 manually.


As always, please contact the System Support Team if you have any queries or can provide any information that make expedite the process.



ACE System Offline 06/01/2015 and 09/01/2015 – 12/01/2015

6th January 2015

Due to unforeseen circumstances, the Federation have been forced to find new hosting suppliers for our Websites and Online Certification Systems (ACE, ACW and MA Online v2). Unfortunately a delay with our new supplier has meant that the domain has been placed offline temporarily. We are working to get the system back up and running as quickly as possible however ACE may be offline until 10 a.m. tomorrow morning (7th January). You will not be able to view the ACE website or access the system during this time. We apologise for any inconvenience caused and we will keep you all informed of any developments throughout the day.


Whilst this current downtime was unexpected, we have essential maintenance scheduled to start at 9a.m on Friday 9th January. You will not be able to access, and during this period of maintenance. We anticipate that this will be completed by 9a.m. on Monday 12th January and you will be able to access all websites as normal from this time.


We apologise again for the disruption caused by this maintenance and we thank you for your patience. If you have any questions please contact the System Support Team on 0300 303 4444 (option 1, option 1) and


Season’s Greetings from MA Online!

19th December 2014


Thank you for working with us over the past year, and we hope you all have a lovely festive break. We are all looking forward to another great year in 2015! Click below to see our Christmas message!

Merry Christmas from the Federation


Festive Opening Times

16th December 2014

The Federation offices will be closed from 5pm on the 24th December and will open its doors again on the 2nd of January 2015 from 10am until 3pm. Normal business hours will resume on the 5th of January



Closing Down MA Online v1 – 4th November

31st October 2014


On the 4th of November 2014 MA Online v1 will close and we will begin the process of transferring registered apprentices onto MA online v2 (MAO 2). This means that you will no longer be able to access the MA Online v1 system to view registered apprentices and claim full framework certificates.


What are the benefits of moving to MAO 2?


  • All registered apprentices held on the same system for the first time
  • MAO 2 is a modern database with enhanced functionality compared to MA Online v1
  • The MA Online v1 database of Certificated apprentices will be held in-house by the Federation allowing for faster access to reprints and statistical data on historical apprentices


How will it all work?


At 5pm on the 4th of November all accounts on MA Online v1 will be suspended and you will no longer be able to access the system. On the week beginning 10th of November, the MA Online Support team will send you a report of all apprentices currently registered on MA Online that have yet to be certificated. In order to ensure that the information transferred to MAO 2 is as up to date as possible, we ask that you review this report carefully, deleting any apprentices that have withdrawn from training and will not be submitted for certification in the future. We also ask that you complete the missing mandatory information that is required for MAO 2. Once completed you will be asked to return this report to us to be checked and uploaded on your behalf. Full guidance on how to amend your reports will be provided and the MA Online Support Team will be on hand for all of your calls and queries, big or small.


What about the apprentices that have already been certificated from MA Online v1?


You will no longer be able to access the data held on the MA Online v1 system however you will be able to request reports directly from us. Please contact for more details. If you need to request a reprint for an apprentice who has already been certificated on MA Online v1 then please continue to contact the relevant Certification Body to authorise this.


We appreciate that we are making these changes at very short notice however we believe that closing MA Online v1 will prove massively beneficial to all parties as it simplifies the registration and certification process for MA Apprentices. If you have any questions please contact the MA Online Support Team for more information.


Easter Office Hours

16th April 2014

Please note the MA Online Support Team will be unavailable on the 18th and 21st of April 2014 due to office closure over the Easter holidays.


Any queries on these days should be emailed to and we will respond upon our return on the 22nd of April.


Note: The MA Online System will be available to use throughout this period.