Category Archives: Uncategorized

Instructus Office Closure on Friday 27th September

27th September 2019

The Instructus office is closed today for a staff event. Phone calls and emails will not be answered today. It will be re-opening as normal on Monday 30th September at 9am and they will respond to your queries then.

Employer Name, Specific Named Contact and Address Details

17th September 2019

Following an increase in related queries we have provided some guidance and clarity around the Employer Details recorded as part of an apprenticeship claim.
 

An Apprentice must be employed and the name and address of their employer must be entered into MAOnline. There must also be a specific named contact at the Apprentice’s place of employment. This cannot be the Apprentice themselves or a contact at the Training Provider, except where the Training Provider is also the Apprentice’s employer.
 

The Employer contact name must be the name of the person who has taken responsibility for the Apprentice in the workplace and provided the required support, guidance and mentoring throughout the Apprenticeship. It cannot be another Apprentice who is currently studying at the same level. It can be a previous/current Apprentice as long as they are already qualified in the same discipline and at a higher level, than the Apprentice they are mentoring.
 

Alternatively, it can be an employee who has the relevant occupational competence and greater levels of skills, knowledge and experience than those they are mentoring. The employer contact name must be given in full and not abbreviated. Please provide all the relevant contact details for the employer, including a valid email address where possible.
 

If you have any questions relating to this then please let us know via maonline@fisss.org or by calling 0300 303 4444.

Acceptable Evidence Guidance – 13th September update

17th September 2018

In December 2017, we updated the latest version of the Acceptable Evidence Guidance for MAO. Since then we have made the following changes:
 

Changes to existing pages:
 

SQA: we have updated the evidence to include screenshots and reports from their updated online systems as well as new unacceptable examples.
 

EAL: we have added newly branded acceptable certificates.
 

If you have any questions relating to this issue then please contact the MAO support team via maonline@fisss.org or by calling 0300 303 4444.
 

The Tech Partnership

14th June 2018

The Tech Partnership will be closing in September 2018 and Instructus will be taking over these apprenticeship certification responsibilities.

 

For further information please see the following –

 

https://www.thetechpartnership.com/about/legacy-transition-plans/

 

https://www.instructus-skills.org/instructus-tech-partnership-certification-apprenticeship/

 

If you have any questions relating to this issue then please contact the MAO support team via maonline@fisss.org or by calling 0300 303 4444.
 

GDPR

14th May 2018

With GDPR legislation coming into effect from 25th May onwards we have updated our Terms and Conditions and our Data Use and Management Policy to be ahead of the changes in law, however our attitude to your data and it’s security has not changed.
 

  • We will protect your data securely and it will only be used by us for the service we provide.
  • We will not sell or give it to a third party for them to use.
  • You can ask to have a look at the information we hold and if there is a mistake we will correct it.
  • You can ask for your data to be erased and you can ask for it not to be used for research.
  • You can read our data use and data management policy by clicking here fisss.org to see the full details

We keep your personal information private and safe – and put you in control.
 

If you would like further information please let us know at maonline@fiss.org