The MA Online Support Team operates a dedicated helpline for all MA Online users and is available to respond to telephone and e-mail queries during standard working hours (Monday to Friday 8:30am to 5:00pm).
The team includes members who provide support with both system processes and quality and regulatory guidance for certification requirements. It also has a team who regularly audit Certification Bodies to ensure that regulatory and quality standards are being adhered to and applied in a consistent manner.
0300 303 4444
For framework information, rejection notices and delivery of printed certificates please contact the Certification Bodies.