Thank you to all the users who have updated their spreadsheet of MA Online v1 apprentices and returned them to us to be registered on MA Online v2. Over 5500 apprentices have been re-registered and are now ready for certification. If you believe you have returned your spreadsheet but the apprentices have yet to appear on MA online v2 then please contact the MA Online Support Team as soon as possible. If you have received your spreadsheet but do not wish to transfer any apprentices then we would be grateful if you could let us know by replying to the original email or contacting the MA Online Support Team.

Thanks to your efforts we are now able to set a closing date for transferring apprentices over to MA Online v2. In order to have the transfers completed on time, you will need to return your spreadsheet to us no later than 3pm on the 30th of January 2015. If you do not return your spreadsheet to us by this date, you will need to re-enter the apprentices onto MA Online v2 manually.

As always, please contact the System Support Team if you have any queries or can provide any information that make expedite the process.

Due to unforeseen circumstances, the Federation have been forced to find new hosting suppliers for our Websites and Online Certification Systems (ACE, ACW and MA Online v2). Unfortunately a delay with our new supplier has meant that the www.acecerts.co.uk domain has been placed offline temporarily. We are working to get the system back up and running as quickly as possible however MAO may be offline until 10 a.m. tomorrow morning (7th January). You will not be able to view the MAO website or access the system during this time. We apologise for any inconvenience caused and we will keep you all informed of any developments throughout the day.

Whilst this current downtime was unexpected, we have essential maintenance scheduled to start at 9a.m on Friday 9th January. You will not be able to access www.acecerts.co.uk, www.acwcerts.co.uk and www.modernapprenticeships.org during this period of maintenance. We anticipate that this will be completed by 9a.m. on Monday 12th January and you will be able to access all websites as normal from this time.

We apologise again for the disruption caused by this maintenance and we thank you for your patience. If you have any questions please contact the System Support Team on 0300 303 4444 (option 1, option 1) and maonline@fisss.org.